What is Residential Aged Care?
Residential aged care is for senior Australians who can no longer live independently at home. Residential aged care provides accommodation and personalised care 24 hours a day, supporting residents in their health and wellbeing needs. Alongside enabling residents to maintain their independence as much as possible, residential aged care provides assistance with continence management, mobility, medication administration and more.
Who is eligible for Residential Aged Care?
Entry to residential aged care is based on a person's need for care and requires assessment by an Aged Care Assessment Team (ACAT). The My Aged Care website provides information on organising an assessment. Visit https://www.myagedcare.gov.au/ or call 1800 200 422.
What's the average cost of living in Residential Aged Care?
The Basic Daily Care Fee, which is set by the government, is paid by every resident and contributes to their care and living expenses. Depending on individual circumstances there may also be other charges such as a Means Tested Care Fee and Accommodation payment.
What does Aged Care cost?
Costs vary depending on the level of care required, and the resident’s financial circumstances. This includes a Basic Daily Care Fee, Means Tested Fee and an Accommodation Payment or Contribution. Each of our residential care homes range in cost depending on location and services available. The Basic Daily Care Fee, which is set by the government, is paid by every resident and contributes to their care and living expenses.
What services are provided in Residential Aged Care?
The range of care and services may vary according to the needs of the resident. For all residents however, the following are provided:
- Staff to always provide help including in emergency situations,
- Assistance with daily living activities such as showering, dressing and mobility,
- Assistance with ordering and managing all aspects of prescribed medications,
- Meals and refreshments, considering special dietary needs,
- Laundry service, cleaning service and maintenance of buildings and grounds,
- Social activities and in-house entertainment
- Each resident is provided with furnishings including a fully adjustable king-single bed, curtains, chairs, beds, linen, bath towels, and toiletries such as soap, toothpaste, toothbrush and toilet paper.
Please discuss with the Accommodation and Contract Administrator on your tour.
Last updated: 23 May 2024
Website privacy policy
St Nicholas Seniors Care Centre is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your
Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual.
Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website www.acare.au, from your website, from media and publications, from other publicly available sources and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your
Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Greenwich Place will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
St Nicholas Seniors Care Centre
13-23 Henry Street,
Punchbowl NSW 2196
(02) 8313 2200
admin@acare.au